Overwatch 2 director addressed the topic of negative reviews on Steam

The Overwatch 2 director has responded to a question about the game being bombarded with reviews on Steam since its release on the platform last week. The game was released on Steam last Thursday, and at the time of writing it has already received 150,000 user reviews, which are overwhelmingly negative.
The game has already received 150,000 user reviews, which are overwhelmingly negative.
According to Steam statistics, only about 9% of user reviews are positive. Players criticize the game’s free-to-play structure and the abandonment of the touted «Hero» missions. Aaron Keller acknowledged on the Overwatch blog that the reviews were not positive, and said he understood the reason for them.
Aaron Keller acknowledged that the reviews were not positive and said he understood the reason for them.

A lot of reviews on Steam cite the abandonment of the much larger PvE component that was announced in 2019 as one of the main reasons for dissatisfaction with the game. I understand this. That announcement was tied to an ambitious project that we ultimately failed to realize.
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Acknowledging that the «Hero» missions were beyond the team’s capabilities, Keller said the plan is to continue to improve Overwatch 2 in the hopes that fans will be converted.
Acknowledging that the «Hero» missions were beyond the team’s capabilities, Keller said the plan is to continue to improve Overwatch 2 in the hopes that fans will be converted.